COOKIE POLICY

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their device and, depending on the information they contain and the way you use your device, they can be used to recognize the user. The user's browser stores cookies on the hard drive only during the current session, taking up minimal memory space and not harming the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browser session (so-called session cookies).

Most browsers accept cookies as standard and, regardless of them, allow or prevent temporary or stored cookies in the security settings.

Without your express consent – by activating cookies in your browser – HOTEL CONTINENTAL ALTAMIRA will not link the data stored in cookies with your personal data provided at the time of registration or purchase.

What types of cookies does this website use?

- Technical cookies: These allow the user to navigate through a web page, platform or application and use the different options or services that exist on it, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the items in an order, completing the purchase process, making event registration requests, using security features during navigation, storing content for video or audio broadcasting, or sharing content through social networks.

- Personalization cookies: These allow the user to access the service with certain predefined general characteristics based on a series of criteria on the user's device, such as language, the type of browser used to access the service, the regional setting from which the service is accessed, etc.

- Analytics cookies: These, whether processed by us or by third parties, allow us to quantify the number of users and perform statistical measurement and analysis of usage of the offered service. Your navigation on our website is analyzed in order to improve the range of products or services we offer.

- Advertising cookies: These, whether processed by us or by third parties, allow us to manage advertising space on the website as effectively as possible, adapting the ad content to the requested service content or your use of our website. We may analyze your Internet browsing habits and show you advertising related to your browsing profile.

- Behavioral advertising cookies: These allow the most effective management of advertising spaces that the publisher may have included on a web page, application or platform from which the requested service is provided. These cookies store user behavior information obtained through continuous observation of browsing habits, allowing a specific profile to be developed to display advertising based on it.

Third-party cookies: The HOTEL CONTINENTAL ALTAMIRA website may use third-party services that, on behalf of HOTEL CONTINENTAL ALTAMIRA, will collect information for statistical purposes, site usage by the user, and for the provision of other services related to website activity and other Internet services.

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. headquartered in the United States at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google under the terms set out on Google.com. Including the possible transmission of such information to third parties for legal reasons or when such third parties process the information on behalf of Google.

The User expressly accepts, by using this Site, the processing of information collected in the manner and for the purposes mentioned above. The User also acknowledges being aware of the possibility of rejecting the processing of such data or information by rejecting the use of Cookies by selecting the appropriate configuration in their browser. However, blocking Cookies in your browser may prevent you from fully using all the features of the Website.
You can allow, block or delete cookies installed on your device by configuring the options of the browser installed on your computer:

Chrome: Settings -> Show advanced settings -> Privacy -> Content settings.
For more information, consult Google support or the browser Help.

Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.
For more information, consult Mozilla support or the browser Help.

Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.
For more information, consult Microsoft support or the browser Help.

Safari: Preferences -> Security.
For more information, consult Apple support or the browser Help.

If you have any questions about this cookie policy, you can contact customer service at reserva@hcontialtamira.com

These Terms and Conditions are valid for the website hotel-continental.com.ve

1. PURPOSE AND SCOPE OF APPLICATION.

These General Terms of Use (hereinafter, the Terms of Use) are intended to regulate access to contents and services for users. The company that owns the web domain is SUIZOTEL SA (hereinafter HOTEL CONTINENTAL ALTAMIRA), with registered address at Av. San Juan Bosco between 2nd and 3rd Transversal, Altamira, Venezuela. The company responsible for collecting payments in US dollars for reservations from countries outside Venezuela is LEGENDSOFT INTERNATIONAL S.A., with registered address at Av. Federico Boyd and Calle 51. Scotia Plaza floors 9, 10, 11. Urb. Bella Vista. Panama City, Panama. Duly registered in the Public Registry of Panama in Volume 2014, Entry 193776. Contact email: reserva@hcontialtamira.com.
1.1. The act of accessing, browsing, or using the services and contents of the Website implies that the User has read, is aware of, and accepts without reservation the Terms of Use.
The User agrees to use the Website in accordance with the Law and the provisions set forth in these Terms of Use and the Privacy Policy published on the Website.
1.2. Access to certain contents and the use and/or acquisition/provision of certain services is subject to specific Particular Conditions or General Contracting Conditions, which shall replace, supplement, and/or modify these Terms of Use.
1.3. HOTEL CONTINENTAL ALTAMIRA reserves the right to modify the presentation, configuration, and content of the Website and any of its services.

2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS.

2.1 COPYRIGHT
All content included in or made available through any Service of HOTEL-CONTINENTAL.COM.VE is the property of HOTEL CONTINENTAL ALTAMIRA or its content providers and is protected by international copyright laws.
2.2 TRADEMARKS
The graphics, logos, page headers, button icons, scripts, and service names included in or available through any service of HOTEL-CONTINENTAL.COM.VE are trademarks or trade dress of HOTEL CONTINENTAL ALTAMIRA in Panama and other countries.
2.3 PATENTS
Various patents belonging to HOTEL-CONTINENTAL.COM.VE apply to the Services and features accessible through them.
2.4 LICENSE AND ACCESS
Subject to your compliance with these Terms of Use, HOTEL-CONTINENTAL.COM.VE grants you a limited, non-exclusive, non-transferable license for personal, non-commercial use. No reproduction, duplication, copying, sale, or exploitation is permitted without prior express written consent.

3. USE OF THE WEBSITE.

3.1. The User shall have free access to the contents and services provided by the Website, although some services may be subject to prior registration or payment.
3.3. The User commits not to capture data for advertising purposes, not to send any type of online advertising, and not to transmit illegal or harmful content.

4. LICENSE ON COMMUNICATIONS.

4.1. The User declares, warrants, and accepts that they have the right to send information freely, that such information does not infringe any third-party rights, and that it is not confidential or harmful.
4.2. The User acknowledges assuming responsibility for any communication provided.

5. RESPONSIBILITIES AND WARRANTIES.

5.1. HOTEL CONTINENTAL ALTAMIRA cannot guarantee the reliability, usefulness, or truthfulness of the services or information provided through the Website.
5.2. HOTEL CONTINENTAL ALTAMIRA declares that it has adopted all necessary measures to ensure the functioning of the Website and prevent viruses and harmful components.

6. LINKS.

6.1 Links to other websites: HOTEL CONTINENTAL ALTAMIRA assumes no responsibility for third-party linked websites.
6.2 Links from other websites: must comply with the established stipulations.

7. DURATION AND MODIFICATION.

7.1. HOTEL CONTINENTAL ALTAMIRA may modify the terms and conditions in whole or in part.
7.2. The temporal validity coincides with the time of publication.
7.3. Access may be terminated at any time without prior notice.

8. GENERAL PROVISIONS.

8.1. Headings are for informational purposes only.
8.2. Nullity of one provision does not affect others.
8.3. Failure to exercise any right shall not constitute a waiver thereof.

9. CONSUMER GOODS WARRANTY

In the case of a defective product, the seller must proceed with replacement or contract termination. The seller is liable for any lack of conformity within two years from delivery. The consumer must inform the seller within two months of becoming aware of the defect.

This Privacy Policy establishes the terms under which Legendsoft International SA uses and protects the information provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in personal information fields by which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend that you continuously review this page.

Information Collected

Our website may collect personal information such as: Name, contact information such as your email address, and demographic information. Specific information may also be required to process orders or deliveries.

Use of Collected Information

Our website uses the information to provide the best possible service, maintain user records, improve products and services. Periodic emails may be sent with special offers and relevant information. Legendsoft International SA is committed to keeping your information secure.

Cookies

A cookie is a file sent to request permission to be stored on your computer. Cookies collect information about web traffic and facilitate future visits. Our website uses cookies to identify visited pages and frequency. This information is used solely for statistical analysis and is then permanently deleted. You can delete cookies at any time.

Third-Party Links

This website may contain links to other sites of interest. Once you click these links and leave our page, we are not responsible for the terms, privacy, or data protection on those third-party sites.

Control of Your Personal Information

At any time you may restrict the collection or use of personal information provided to our website. This company will not sell, assign, or distribute personal information collected without your consent, unless required by a judge with a court order.
Legendsoft International SA reserves the right to change the terms of this Privacy Policy at any time.

These Policies are valid for the website hotel-continental.com.ve
Social Media
On our website, we include links to various social media services (Facebook, Twitter, and Instagram). By clicking on the corresponding icon or the full name, you will be directed to the website of the relevant service. If you select the "Share" icon and choose a social media service, you can post an event on that service's website. If you visit the link of one of the services listed below the "Follow Us" text, you can follow our activities on the chosen platform. On social media websites, the data privacy policies and terms of use of each service apply. HOTEL CONTINENTAL ALTAMIRA does not participate in the collection, processing, or use of data on these websites.

Security

HOTEL CONTINENTAL ALTAMIRA implements technical and organizational security measures to protect stored personal data against unintentional or deliberate manipulation, loss or destruction, and access by unauthorized persons. Our security measures are continuously improved in line with technological advances.

Your Rights

Upon written request, we will inform you whether we have personal data stored about you and what that data is. In accordance with the Data Protection Law, you may request the correction, blocking, and deletion of such data, unless these requests conflict with legally established storage time limits. For more information about your rights, please contact: HOTEL CONTINENTAL ALTAMIRA.

These Policies are valid for the website hotel-continental.com.ve

1. DESCRIPTION

A refund is a customer's request to receive the amount paid for an item or service.

2. REASONS FOR REFUND

If you wish to cancel or modify a reservation. Due to the different scenarios that may arise in online purchases, all cases not covered by these policies will be reviewed and processed by hotel-continental.com.ve on an individual basis.

3. REQUIREMENTS

The customer must send the corresponding notification via email at least 24 hours before the scheduled arrival date; otherwise, charges for "NO SHOW" will apply, meaning the first night of stay. This also applies to reservations requested and guaranteed on the same day. Order number used for your purchase (found in the MY ACCOUNT section).

Once receipt of the refund request is confirmed, the review process will proceed; receipt of the request does not imply authorization of the refund.

Refund requests will be analyzed and the customer will be notified in cases of approval as well as non-approval, along with the reasons.

4. TIMEFRAMES

The estimated timeframes for processing a Refund once authorized are:

Credit card payment: 10 to 15 business days.